OWNERSHIP

Exoskeleton Product Warranty Policy

This Warranty Policy (hereinafter referred to as "this Warranty") applies to exoskeleton products (including E7 Urban Edition, E7 Wilderness Edition, etc.) purchased from official Tendex channels or authorized Tendex distributors. The products must be for personal use and not for resale.

Warranty Coverage

1. Tendex warrants that, during the warranty period, the materials and craftsmanship of the exoskeleton product you purchased are free from defects under normal use conditions.

2. This Warranty covers product malfunctions occurring during normal use that are not caused by human factors. Within the warranty period, Tendex will repair or replace exoskeleton components deemed defective free of charge.

3. This Warranty does not include normal wear and tear.

4. Exoskeleton consumable parts (referring to parts that naturally age and wear out during normal use) are not covered by this Warranty. Consumables include but are not limited to:

  • Leg straps
  • Waist straps (belts)

For exoskeleton consumable failures caused by manufacturing defects, Tendex may, at its sole discretion, provide replacement services. Tendex's decision shall be final and binding.

Non-Warranty Coverage

The following circumstances are not covered by this Warranty:

  1. Malfunctions or damages not caused by product design or manufacturing defects.
  2. Normal wear and tear.
  3. Damages caused by misuse, abuse, negligence, accidents (such as drops, impacts, external collisions), fires, liquid ingress, corrosion, exposure to extreme temperatures/humidity, or harmful environments (such as excessive dust, corrosive gases).
  4. Damages resulting from unauthorized modification, disassembly, repair, improper installation, or use of non-original factory processes by parties other than Tendex or authorized service providers.
  5. Damages caused by compatibility or reliability issues arising from the use of third-party accessories, batteries, or other components not certified by Tendex.
  6. Improper damages caused by failure to operate in accordance with the official user manual, instructions, or warnings.
  7. Tampered, defaced, removed, or damaged product serial numbers, warranty labels, or anti-counterfeiting marks.
  8. Lost or stolen products.
  9. Products beyond the warranty period or without valid purchase certificates.
  10. Products for which refunds have been processed.
  11. Free gifts.
  12. Any hardware products or software not belonging to the Tendex brand exoskeleton.
Register Your Warranty

Warranty Period

The warranty period commences on the date of the user's purchase invoice. To apply for warranty services, a valid purchase certificate (such as an invoice or order number) must be provided. If not available, the warranty period will start 30 days after the product's manufacturing date. The warranty period varies by the user's region.

FX-E7

Main Covered Components: Main unit, power cord, charger, battery, leg bars

EU, Switzerland, Norway & UK: 2 years

Other Countries and Regions: 1 year

Note: The specific warranty period may be adjusted by local mandatory laws and regulations, subject to local legal requirements.

For any commercial use (such as rental, competitions) of Tendex exoskeletons, the warranty period is valid for 60 days from the date of purchase.

This Warranty is non-transferable and applies only to the original purchaser.
The warranty period takes effect from the date of purchase by the original purchaser and is only valid if the above conditions are met

Termination and Limitation of Liability

Warranty Termination

This Warranty will automatically terminate, and Tendex will no longer assume any warranty liability for exoskeleton in the event of any of the following:

  • Any form of unauthorized modification to exoskeleton product hardware or firmware.
  • Repair, disassembly, or modification of exoskeleton products by personnel other than Tendex officials or authorized service providers.
  • Abuse, illegal use, or improper storage of exoskeleton products.
  • Use of non-original exoskeleton parts or accessories.
  • Removal or damage of exoskeleton product serial numbers or warranty labels.

Limitation of Liability

  1. Except as expressly stated in this Warranty, Tendex does not assume any other express or implied warranties.
  2. Tendex shall not be liable for any indirect, incidental, special, or consequential damages (including but not limited to data loss, loss of profits, business interruption, damage to goodwill, etc.) arising from the use of this product, unless explicitly required by local laws.
  3. The aforementioned limitation of liability does not apply to personal injury or tangible property damage directly caused by Tendex's negligence.
  4. The rights conferred by this Warranty are supplementary to the rights granted by law and do not affect the statutory rights you may have under local consumer protection laws. If any provision of this Warranty conflicts with local mandatory laws, the law shall prevail.

Warranty Service Application Process

Please submit a warranty application via email to support@Tendexmotion.com, attaching a description of the exoskeleton product malfunction, photos or videos, and a valid purchase certificate.

The Tendex customer service team will evaluate the application and contact you after receipt. If purchased from an authorized distributor, you may also contact the distributor directly.

If the application is approved, Tendex will arrange for the repair or replacement of defective components. If the defect is irreparable or the corresponding component is discontinued, Tendex will replace it with a similar component of equivalent value for exoskeleton or provide a corresponding refund.

Packaging requirements: If the exoskeleton product needs to be shipped, please use the original packaging or packaging with adequate protection. The sender shall be liable for damages incurred during transportation due to improper packaging. It is recommended to retain the original packaging of the exoskeleton product.

Policy Updates and Final Interpretation

  1. Tendex reserves the right to update this Warranty Policy at any time. The updated policy will take effect immediately upon publication on Tendex's official website (https://www.tendexmotion.com).
  2. This product and related documents are copyrighted by Tendex, and all rights are reserved.
  3. Tendex reserves the final right of interpretation of this Policy and all related documents.

Key Term Explanations

  • Limited Warranty: Refers to warranty services provided only within specific scopes, periods, and conditions, not unconditional lifetime protection.
  • Normal Wear and Tear: Natural performance degradation or appearance changes of the product over time during regular use, which are expected consumption and not quality defects.
  • Warranty Termination: A situation where the manufacturer's warranty liability is exempted due to the user's violation of usage terms (such as self-modification, abuse, etc.).
  • Authorized Service Providers/Distributors: Partners formally certified by Tendex with qualifications to provide sales or after-sales services.

NEXT STEP

Register Your E7

Registration takes a minute and links your serial number to your coverage record.

  • Read the FAQ: Answers on fit, battery life, and everyday use

  • Download Manuals and Guides: User manuals, quick-start guides, and safety documents

  • Contact Support: Reach the team directly for anything not covered here

Your serial number is printed on the inside of the hip module.